How Can We Help?

We're here to make sure every storybook is magical. Reach out anytime.

Book Quality Issues

Illustrations don't look right, story text problems, or generation failures

We'll regenerate your book for free or provide a full refund

Regeneration & Editing

Help with editing page text, regenerating illustrations, or reordering pages

Our team can assist with any book modifications

Billing & Subscriptions

Payment issues, subscription management, refund requests

Refunds processed within 5-7 business days

Privacy & Data

Photo deletion requests, data access, consent questions

Data requests processed within 48 hours

Quick Answers

My book illustrations don't look like my child
Make sure you've uploaded a clear, front-facing photo with good lighting. Our AI works best with photos where the child's face is clearly visible. You can re-upload a better photo and regenerate the illustrations from the book detail page.
How do I get a refund?
Contact us using the form below within 30 days of purchase. We'll either regenerate the book with different settings for free, or provide a full refund.
Can I cancel my subscription?
Yes — go to your Dashboard, then your account settings. You can cancel anytime and your access continues until the end of the current billing period.
How do I delete my child's data?
Go to your Dashboard → Children → select the child profile → click Delete. This permanently removes the profile, all photos, and associated data.
My PDF looks different from the digital reader
The PDF is optimized for print (8.5" × 8.5" format with bleed margins). The digital reader is optimized for screen viewing. Both contain the same story and illustrations.
Can I print the book professionally?
Yes! The PDF is print-ready with professional bleed margins, crop marks (optional), and high-resolution images. Any print shop can produce a beautiful physical book from it.

Contact Support

We typically respond within 24 hours.

Or reach us directly:

support@starinmystory.com